Refund policy

We guarantee all our products with 60 days no questions asked Return and Exchange Policy. You can return the item(s) to us within 60 days of purchase for a refund for any reason. Whether the product is defective, seems defective, or that you change your mind and simply do not like it, you are welcome to send it back to us for an exchange or a full refund.

Return Procedure:
Please contact our customer service at service@eforbuy.com within 60 days of date of purchase to request an RMA number. A Return Merchandise Authorization (RMA) number is an identification number issued to a customer who needs to return an item back to EFORBUY for an exchange or credit. Please provide your name, email address, order number, product to be returned, reason for the return and whether you are requesting a refund or a replacement. All items arriving at our warehouse without a RA number will be refused. No returns will be accepted without an RMA number. It is very important to have the RMA number posted outside of a return package in order to properly process any exchange or credit.

What do I do once I have an RMA number?
After you receive your RMA number, you must return all disks, registration cards, boxes, packing materials, and other accessories supplied by the manufacturer to us within 10 days of the RMA number being issued. You receive prompter service on your refund/exchange by calling or emailing us with the tracking number.

Shipping charges:
Shipping and handling charges are not refundable. Shipping charges on returned products are the responsibility of the customer. EFORBUY will match the shipping method and pay for shipping charges on replacement or exchange products.
The customer is responsible for shipping charges, insurance, and duties, taxes, or tariffs on all return shipments.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can arrange the free replacement.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 5 business days have passed since we’ve approved your return, please contact us.

You can always contact us for any return question at service@eforbuy.com.